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Freedom of information:

ACCESSING INFORMATION

Last updated on 31 May 2011

Information available under our publication scheme will normally be available through the routes described below.  Section 13 – Classes of Information provides more details on the information available under the scheme, along with additional guidance, where relevant, on how the information falling within each ‘class’ may be accessed.

On our website:

Most information listed in our publication scheme is available from our website and a link is provided. Information available on our website is free of charge and can also be requested by email or post (see below). If you are still having trouble finding any document listed under our scheme, please contact the Office Manager for assistance.

By email:

If the information you request is not available on this website, but is listed in our publication scheme, we will send it to you by email, wherever practicable. We aim to dispatch the information within 5 working days from receipt of your request and any appropriate fee.

By phone:

Information can be requested over the telephone. Please provide full contact details, including a telephone number, so that we can telephone to clarify any details, if necessary. We aim to dispatch the information within 5 working days from receipt of your request and any appropriate fee (see charging policy below). Please call the Office Manager to request information available under this scheme.

By post:

Most information is available in a paper copy format. Please address your request to John Russell, Operations Manager at Forth Road Bridge, Administration Office, South Queensferry, West Lothian EH30 9SF. When requesting information, please include the following details: your name and address, the information or documents you want to see and any fee applicable (see charging policy below). We aim to dispatch the information within 5 working days from receipt of your request and fee.

Personal visits:

If you wish to make a personal appointment to view any scheme information, please contact the Office Manager.

If you have difficulty determining the information you want to see, please contact the Office Manager who will be happy to help.

Advice and assistance:

If you have any difficulty identifying the information you want to access, then please contact the Office Manager who will be happy to help.

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